SINAI Refund Policy 

Last updated: June 2026

At SINAI, every piece of apparel is custom made-to-order just for you. Because we do not hold bulk inventory, we cannot accept general returns or exchanges for change of mind or incorrect size selection. Please review our sizing charts carefully before completing your purchase.

Damages and Issues

 Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us within 7 days of delivery so we can make it right. Email us at sinai.apparel144@gmail.com with your order number and clear photos of the damage or defect.

Approved replacements or refunds for damaged goods will be processed at SINAI's sole discretion. If approved, a replacement will be shipped to you at no additional cost.

Refunds

 If a refund is approved due to a manufacturing defect, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at sinai.apparel144@gmail.com.